Privacy Policy

Effective Date: 30 June 2026

At Sunset Care Services Pty Ltd (“Sunset Care Services”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. We collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and our obligations as a registered NDIS provider.

What information we collect

Depending on the services you access, we may collect:

• Your name, date of birth, address, phone number, and email address.
• Emergency contact and next of kin details.
• NDIS participant information, including your NDIS number, plan details, and funding information.
• Health and support information relevant to providing safe and appropriate services.
• Information provided by your family, guardian, nominee, or support coordinator.
• Employment information if you apply for a position with us.
• Website enquiries and other information you voluntarily provide.

Why we collect your information

We collect personal information so we can:

• Deliver safe, high-quality disability support services.
• Develop and review your support plans.
• Communicate with you and your authorised representatives.
• Meet our legal, regulatory, and NDIS obligations.
• Process invoices and manage funding claims.
• Improve our services and respond to feedback or complaints.
• Recruit and manage employees.

How we store and protect your information

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored securely using appropriate physical, electronic, and administrative safeguards.

Only authorised staff and contractors who require access to perform their duties are permitted to access personal information.

Disclosure of information

We will only disclose your information where necessary or authorised by law. This may include:

• The National Disability Insurance Agency (NDIA).
• Your support coordinator, nominee, guardian, or authorised representative.
• Health professionals involved in your care.
• Government agencies where required by law.
• Service providers assisting us with administration or technology, under appropriate confidentiality arrangements.

We do not sell or rent your personal information.

Access and correction

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information. We will respond to your request in accordance with applicable privacy laws.

Website information

Our website may use cookies and basic analytics to improve user experience and website performance. These technologies do not identify you personally unless you choose to provide your information through our website.

Questions or concerns

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Sunset Care Services Pty Ltd

Phone: (07) 3506 8048 (Ext. 800)

Email: info@sunsetcareservices.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).