You can raise feedback or a complaint by phone, email, in writing, or in person with any member of the Sunset Care Services team. You’re welcome to have a support person, advocate or family member help you.
We acknowledge complaints within 2 business days and aim to resolve most matters within 21 days. You’ll be kept informed of progress throughout.
If you’re not comfortable raising a concern with us directly, or aren’t satisfied with the outcome, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544, or the NDIS Commission website for further options.
Mon–Fri, 8am–6pm
1300 000 000
We reply within one business day
hello@sunsetcare.com.au
Brisbane, Queensland
Home visits by appointment
Empowering lives through compassionate, personalised NDIS support and quality care.
© 2026 Sunset Care Services Pvt Ltd. ABN 77 660 802 540.
NDIS Registered Provider